Ultimate Skin
info@ultimateskin.com
Call: (818) 222-9797 | Fax: (818) 222-9105
22263 Mulholland Highway
Calabasas, California 91302

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We are conveniently located in Gelson's Village in the beautiful hills of Los Angeles...

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Open 7 days a week!

Sunday 10am-5pm
Monday 10am-5pm
Tuesday 9am-7pm
Wednesday 9am-8pm
Thursday 9am-8pm
Friday 9am-7pm
Saturday 9am-6pm

Ultimate Skin is devoted to service and caring for all who enter our doors. We are a team that supports growth, health and total well being. We are about inner beauty as well as a positive self image.

POLICIES
Ultimate Skin guarantees your satisfaction with every skin and body care product and service that we provide. We want you to be satisfied and restored after your time with us. Please feel free to share your needs with us if you are not 100% satisfied.

Scheduling Appointments
Spa appointments are preferred, though not always necessary. We recommend that you always reschedule your next spa experience before leaving, in order to guarantee the availability of your favorite services and times in the future.

Arriving For Your Appointment
Please plan to arrive 15 minutes prior to your scheduled appointment time to check in, change into your spa attire and begin your spa experience on time. If this is your first visit with us, please allow time to fill out your personalized consultation chart.

Cancellations
In order to accommodate everyone fairly, it is essential to provide 24 hour notice of cancellation for a single service and a 48 hour notice of cancellation for multiple services or packages. We request that all services be held with a credit card or gift card number. No shows and late cancellations will be charged in full. If the service time can be filled, you will not be charged. The Ultimate Skin therapists thank you for your understanding.

Product Returns
Your satisfaction is our utmost concern. If you are not satisfied with a product within two weeks of purchase please bring in the product with your receipt so we may reevaluate your needs. We will gladly exchange your undamaged product for something that suits you better. If we cannot do that, we will give you a product credit only when the product is accompanied with a receipt. Sorry, no cash refunds.

Consideration
Remember this is your personal time. For the consideration for all our guests and to ensure the most relaxing experience, we appreciate all conversations be kept in a quiet tone behind spa doors. Cell phones and pagers should be turned off. If necessary please let the front desk know your needs so we can support you while giving everyone a quiet experience.

Children
We welcome and recommend introducing treatments to your children starting at age seven. At this time, our facility does not accommodate small children when you are receiving treatments.

Payment & Gratuities
We gladly accept Cash, MasterCard, Visa, American Express and Checks with driver’s license and phone number. Gratuities are appreciated by our staff but are not included in our services. Gratuities are accepted on a cash basis or with a separate check. Thank you for your understanding.

Parking
We have ample, complimentary parking in a patrolled and monitored parking lot.

Prices subject to change without notice.

GIFT CARDS
A Pampering treat awaits someone you love. Give the luxurious gift of well-being to the people that are special to you. Many people don’t treat themselves, so it’s a wonderful pampering gift any time of the year! Our beautiful electronic Gift Cards are available in any denomination and are redeemable for spa services and products. We cannot add gratuities to Gift Cards and Gift Cards are non-refundable. Gift Cards may be purchased in person, over the phone or online! Gift Cards must be presented at the time of each service. Gift Certificates that have been donated for charitable purposes can be redeemed for services Sunday through Thursday only.

SERIES
Treatment series are available. Purchase six of the same treatment and receive 10% off when you pre-pay. This discount does not apply to packages or promotional services as they are already discounted. (Must be used within one year from date of purchase and can only be used by purchaser.)